Terms & Conditions

Palais Projects (The Sneaker Store ApS)
CVR-nr: 42250430
Håndværkervej 24G, 9000 Aalborg Denmark

1. Payment

Palais Projects accepts payment with all VISA payment cards, all MasterCard debit cards. The payment will be processed once your product is shipped.

All amounts are in euro, including VAT.

Palais Projects uses an authorised payment server that encrypts your card information by SSL (Secure Socket Layer) protocol. This means that your payment information is safe with us.

2. Shipping and delivery

Palais Projects products are shipped the same day (if the order is received before 2 pm CET/CEST, except weekends and public holidays). Packages are, under normal circumstances, delivered within 2-5 weekdays.

Packages are shipped with GLS, DHL and then through local shipping services in your country of residence.

3. Guarantee and returns

The Danish law Købeloven (Danish Consumer Contracts Act) applies to purchases on this website.

When you make a purchase as a consumer, you have the right to submit a complaint within 24 months.

If your complaint is justified, it means that you can either get the item repaired or changed, get your money back or a price reduction, depending on the specific situation.

You need to submit your complaint to us within "reasonable time" after you discover the fault. If you submit your complaint within two months after the fault has been discovered, the complaint will always be timely.

If your complaint is justified, we will refund your (reasonable) shipping costs for the return. The faulty item must always be returned to us in proper packaging. Remember to save a receipt for shipment so that we can refund your shipping costs.

When submitting a complaint and returning a faulty item, we recommend that you make use of our portal for returns.

When returning an item

Complaints should be addressed to:

Palais Projects
Håndværkervej 24G
9000, Aalborg

If you are in doubt about a complaint, please send a description and one or more pictures of the product to support@palaisprojects.com

We will not accept packages sent by COD.


4. Returning an item

4.1.  Make sure to pack the item securely and properly. Make sure the item is folded nicely together like when you received it. 

4.2. Go to the return page and see how to return from your country of residence: (https://palaisprojects.com/pages/returns).

4.3. Upon receival of your order, we will process the return within 10 working days. When the order has been refunded, 1-4 banking days can pass before the return is visible in your account.


5. Exchanging an item

5.1. We do not offer direct exchanges. Please return the product and order the desired size separately in a new order.


6. Right of cancellation

You have a 14-day full right of cancellation on items purchased in our webshop.

The cancellation period (cooling off period) expires 14 days after the day you received your item. If you have purchased multiple items in one order, but they are delivered separately, the cancellation period will expire 14 days after the day you received the last item. The deadline means that you have 14 days from delivery to let us know that you wish to cancel your purchase.

The notification shall be sent by email to support@palaisprojects.com. You must make it clear that you wish to exercise your right of cancellation. You can also use our default cancellation form and send us a return.

7. Cancellation of part of the purchase

If you have purchased several items from us, you have the option to return one or more items even though they were purchased in one order.

8. The condition of the item

You are liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the items.

If the item is tested beyond what is described above, we consider the item as used, which means that - in the case of cancellation - only part of or none of the purchase amount will be reimbursed depending on the commercial value of the item.

In order to receive the full purchase amount, you may try on the item, but you must not use it. It cannot show any evidence of wear.

We recommend that you send the product back in its original shipping package. If your product(s) were delivered in a special packaging, and this is missing, it may result in a decrease in commercial value.

For health and hygiene reasons, boxer shorts, socks and face masks can only be returned in original condition and in unopened original packaging.

9. Reimbursement

If you cancel your order, you will get your money back. If the item value is reduced by use, wrong handling, etc., we will deduct the amount for which you are liable. We will refund all payments received from you, excluding potential shipping costs.

We will return the money through the same payment method that you used for the purchase, unless we have agreed otherwise.

We can withhold the refund until we have received the return unless you have submitted documentation before returning it. You can also cancel the purchase by notifying us and deliver it in person at the above address.

We will not accept packages sent by COD.

10. Appeals

If you have a complaint about a product purchased in our webshop, you may address it to support@palaisprojects.com.

If we are unable to find a solution, please file a complaint with:

Center for Klageløsning/Center for complaint resolution
Nævnenes Hus
Toldboden 2
8800 Viborg

If you are a resident of a EU country other than Denmark, you can appeal to the EU Commission's online complaint portal here. http://ec.europa.eu/odr

11. Privacy Policy

By using the website palaisprojects.com, you agree that we process your personal information in accordance with the law. We are aware of the need for adequate protection and appropriate processing of your personal data.

12. Discount codes

Please note that discount codes can't be used when purchasing gift cards.

Discount codes can't be combined with other codes or discounts unless otherwise indicated.

13. Personal data

Personal information covers all information that can be used to identify a person, including but not limited to, first and last name, age, gender, private address or other physical address, email address and other contact information, regardless the information is related to a private residence or workplace.

What personal information do we collect and process? As a rule, you can access the website without telling you who you are or providing personal information about yourself. However, Palais Projects needs certain information in order to make purchase agreements with you and provide news and other services to you. The company collects only the personal information that is absolutely necessary.

We need the following information: Name, address, telephone number and email address.

The company does not collect personally identifiable information about you from third parties and does not store information about payment means, such as card numbers on payment cards, bank accounts or the like.

14. Who do we share personal data with?

Personal information submitted to The Sneaker Store ApS is only disclosed to:
• The company's internal departments
• Selected and trusted third parties who may use your personal information in order to deliver goods or services that you have ordered
• Business partners in order to register and maintain your user account.

In order to further develop and improve Palaisprojects.com, we collect statistics about how you use the website.

The personal data are registered with The Sneaker Store ApS and stored for five years, after which the information is deleted.

We cooperate only with data processors in the EU or in countries that can provide adequate protection for your information.

As registered with The Sneaker Store ApS, you are always entitled to object to the registration. You also have the right to understand what information is registered about you. These rights are in accordance with the Personal Data Act. Contact us with your inquiries and requests at support@palaisprojects.com

15. Cookies

This website uses "cookies", which are text files stored on your computer, mobile phone or equivalent for the purpose of recognising it, remembering settings, collecting statistics and targeting ads. Cookies can not contain malicious code such as viruses.

The terms and conditions were last updated on 26/9/2023.